Effective September 17, 2026
These terms apply when you use bluepoolcompany.com and when you buy weekly or one-time pool service from Blue Pool Company. Booking a service means you accept them. If you do not agree with something here, email us at info@bluepoolcompany.com before you book.
The service
We provide residential swimming pool cleaning and maintenance in the greater Houston area. Weekly plans include a visit on the same weekday each week by an assigned, insured technician. What each plan covers is listed on the Weekly plans page and is part of these terms. One-time services are single visits for the work you select at booking.
Pricing and verification
The price shown in the instant price form is calculated from the answers you give: pool type, approximate size, water type, condition and location. It is the price you pay, as long as those answers are accurate.
On the first visit the technician verifies the pool. If it is materially different from what was described, for example substantially larger, a salt system that was not mentioned, or green water described as clear, we will contact you with the corrected price before continuing. You may accept it or cancel for a full refund of anything you have paid.
Published prices may change for new bookings at any time. For existing customers we give at least 30 days’ notice by email before a price change takes effect, and you may cancel at any time.
Billing for weekly plans
- Your first month is charged when you book.
- Billing then recurs monthly, starting 30 days after your chosen start date, using the card on file.
- A month covers the visits scheduled in that period, normally four, occasionally five. The price does not change with the number of weeks in a month.
- There is no contract and no minimum term.
- If a payment fails we retry and email you. If it remains unpaid we may pause service until it is resolved.
Cancelling, pausing and changing plans
You may cancel at any time from your account, under Subscriptions, or by emailing us. There is no cancellation fee. Cancellation takes effect at the end of the month you have already paid for: the remaining visits in that month still happen and your card is not charged again. We do not automatically refund part of a month, because the visits in that month are still provided. If you think you have been charged in error, email us and we will put it right.
You can switch between Partial and Full service from your account; the change applies to your next visit and the price updates accordingly. To pause service while you travel, message your technician from your account.
One-time visits
One-time services are paid at booking. You may reschedule or cancel free of charge up to 24 hours before the scheduled visit; inside 24 hours we may retain up to half the price to cover the reserved route slot.
Green pool recovery and algae treatment are priced as a course of work, normally two to three visits within about a week, not a single visit. Unusually large pools, black algae or pools with heavy debris may need additional visits; the technician will tell you and quote any additional charge before doing the work. You are never charged more than the booked price without your agreement.
Access to your pool
So that we can do the work, you agree to:
- Provide safe, unobstructed access to the pool and the equipment pad on your service day, including any gate code, lock combination or key arrangement.
- Secure pets. Our technicians will not enter a yard with a loose dog and the visit will be treated as completed if they cannot safely work.
- Keep the pool filled to the correct level and the equipment in working order.
If we cannot access the pool on the scheduled day and you have not told us in advance, we will note it, send you a photo of the obstruction and resume on the next scheduled visit. That visit is not credited or refunded.
What is not included
- Repairs and parts, including pumps, filters, heaters, salt cells, timers, lights and plumbing. We will tell you what we see and you are free to use any contractor.
- Filter cleaning, which is needed every three to four months and is billed only when performed.
- Draining, acid washing, tile scaling removal, plaster or equipment installation.
- Salt for salt-water systems, water to refill the pool, or the cost of your electricity and water.
- Debris removal after major storms beyond what one technician can handle in a normal visit, which we quote separately.
Weather and missed visits
We work in normal Texas weather. Lightning, flooding, named storms or unsafe conditions may delay a visit; in that case we come as soon as it is safe, usually within the same week, and there is no charge for the delay. We do not credit visits delayed by weather, because chemistry and service are made up on the following visit.
Liability
We carry general liability insurance and our technicians are insured and background-screened. If we damage your property through our negligence, tell us within seven days and we will repair or replace it.
We are not responsible for pre-existing conditions or for damage we did not cause, including plaster staining, etching, equipment that fails from age or prior neglect, the effects of water chemistry that was already out of range when we started, or damage from equipment you or another contractor installed or serviced. To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential losses.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Your account
You are responsible for keeping your login details secure and for what happens under your account. Tell us promptly if you think someone else has access. Give us accurate information, and keep your address, contact details and card on file up to date.
Website content
The text, images, illustrations and code on this site belong to Blue Pool Company. You may read, print and share pages for your own use. You may not copy the site, its content or its pricing tool for a commercial purpose without our written permission. Prices, service descriptions and guide articles are provided in good faith and may change; the price you are shown at booking is the one that governs your order.
Disputes and governing law
These terms are governed by the laws of the State of Texas. Any dispute will be handled by the state or federal courts located in Harris County, Texas, and both of us agree to that jurisdiction.
Before starting any formal process, email us and give us 30 days to resolve the problem. Most issues are settled with one message.
Changes to these terms
We may update these terms. The version in force when you book is the one that applies to that order. For material changes affecting active subscriptions we give at least 30 days’ notice by email. Effective September 17, 2026.
Contact
Blue Pool Company, Houston, Texas. info@bluepoolcompany.com. Related pages: Privacy Policy and Cookie Policy.